We’d love to hear from you!
If you have any comments or questions about the farm and what we do, want to provide feedback about our services, or have a specific request, please get in touch. We’re committed to fostering a safe, inclusive, and welcoming environment for everyone.
You can also email or phone us if you prefer. Most of our staff are part-time but we aim to respond to you within 5 days.
Email: info@oxfordcityfarm.org.uk
Phone: 01865 777571
1. Get in Touch Directly
If you’re comfortable doing so, please speak directly with a member of our team or one of our staff leads during your visit. Many issues can be addressed on the spot.
2. Email Us
If you’d prefer, you can email us at info@oxfordcityfarm.org.uk with details about your enquiry. This inbox is monitored by the Farm Lead and Volunteer Coordinator. Please provide:
Your contact information (optional but helps us respond)
A clear description of your question, feedback or concern
Any relevant dates, times, or names of people involved
We’ll aim to respond within 5 working days to confirm we’ve received your complaint and outline any next steps.
3. Escalate to the Trustees
If your concern involves a serious issue or if you feel it hasn’t been resolved through initial contact, you may reach out to the Board of Trustees by emailing trustees@oxfordcityfarm.org.uk. Your message will be directed to the appropriate Trustee, who will review the matter and respond within 10 working days.
Our Commitment
We respect your right to raise concerns and will treat all complaints with confidentiality, respect, and impartiality. By raising a concern, you help us create a better experience for everyone at Oxford City Farm.
Thank you for your feedback and for helping us improve!